Returns and Refunds
Last updated 15 September 2026
Nothing is for sale yet. ESTRA is not available to buy, no orders can be placed, and no payments are being taken. This page sets out the policy that will apply when it does go on sale, so you can see the terms before you are ever asked for money.
The policy, when sales begin
| Return window | 7 days from the day the unit is delivered to you |
|---|---|
| Condition | Any condition. Used is fine — you cannot know if an alarm wakes you without sleeping through a night with it |
| Refund | The full purchase price, including any shipping you paid |
| Refund method | Back to the original payment method |
| Timing | Within 14 days of the unit arriving back |
| Return shipping | I pay it. I send you a prepaid label |
| How to start one | Email estrainquiries@gmail.com. No form, no ticket system, no reason required |
You do not pay to send it back. Email me and I send a prepaid label. A return costs me more than it costs you, which is the correct way round — if the product does not do its job, the cost of finding that out should be mine, not yours.
Why seven days
ESTRA has one job. If it does not wake you, it has failed at the only thing it does, and you should not be arguing with me about a restocking fee.
Seven nights is enough to know. If your alerts fire overnight at all you will have had several by then — and if they have not fired in a week, say so and I will extend it rather than hold you to a technicality. The short window exists so I am not carrying open-ended liability on every unit, not to catch you out.
Faulty units
A unit that arrives broken, or fails on its own rather than through damage or misuse, gets replaced or refunded at your choice, and that is not limited to the 7-day window. Email me. This does not affect any rights you have under consumer law, which cannot be signed away by a policy page.
Shipping delays
If an order is placed and I cannot ship within the time stated at checkout, US federal rules (the FTC's Mail, Internet, or Telephone Order Merchandise Rule) require that you are told, given a revised date, and offered the choice to cancel for a full refund. That is the standard I will hold to, and you will not have to ask.
What is not covered
- Trading losses, missed trades, or lost opportunity. See the reliability section of the terms — this is a consumer alarm clock and depends on your internet, your power, and TradingView's servers.
- Damage from liquid, drops, or opening the enclosure.
- A unit bought from someone other than me.
Questions before you buy
ESTRA needs a paid TradingView plan to be useful, because webhooks are not available on TradingView's free tier. If you are not sure whether your setup works, email me before ordering and I will tell you honestly, including if the answer is no.